Frequently Asked Questions
Welcome to our Frequently Asked Questions (FAQ) section, designed to address common queries and provide you with quick and comprehensive answers. We understand that you may have questions regarding our repairs, services, policies, and more, and we're here to ensure you have the information you need.
What types of vehicles does OTR Fleet Service specialize in?
OTR Fleet Service specializes in repairing and maintaining fleet vehicles, heavy-duty trucks, medium-duty trucks, and light-duty trucks.
Do I need to make an appointment for service or repairs?
While appointments are not mandatory, we highly recommend scheduling an appointment to ensure prompt service and minimize wait times. Our team can accommodate both scheduled appointments and emergency repairs.
How long does it typically take to complete a repair or service?
The duration of repairs and services varies depending on the complexity of the work required. Minor services such as oil changes or filter replacements may be completed within a few hours, while major repairs could take longer. Our team will provide an estimated timeframe for when you bring in your vehicle.
Are the technicians at OTR Fleet Service qualified and certified?
Yes, our technicians are highly qualified and certified professionals with extensive experience servicing and repairing fleet trucks. They undergo regular training to stay up-to-date with the latest technologies and industry standards.
Can OTR Fleet Service perform mobile repairs or roadside assistance?
Absolutely! OTR Fleet Service understands the importance of keeping your fleet on the move. In addition to our fully equipped shop locations, we also have service vehicles capable of performing repairs on-site or roadside, minimizing downtime and ensuring your trucks get back on the road quickly.
Does OTR Fleet Service use genuine parts for repairs?
Yes, we prioritize the use of genuine parts and components for all our repairs. We understand the importance of quality and reliability, which is why we source parts from reputable manufacturers to ensure optimal performance and longevity of your fleet trucks.
Can OTR Fleet Service handle large fleet accounts?
Yes. OTR Fleet Service has the capacity and expertise to handle fleet accounts of all sizes. Whether you have a small fleet or a large-scale operation, we are well-equipped to provide comprehensive services to meet your needs.
How can I contact OTR Fleet Service to schedule an appointment or inquire about services?
To schedule an appointment or inquire about our services, you can reach us by phone. Our friendly staff will be happy to assist you and address any questions or concerns you may have.
customer insights
"Highly recommend OTR Dallas for inspection and repair. Michele was awesome! She’s professional and helped us a lot. Great communication. Reasonable price for repairs. Thanks Michele for all the help." // Mike Alhoutari
Alternative Distributors
"OTR has been a great help to us in both the Dallas and Houston areas. The staff is always very helpful and informative. They provide great customer service, their mechanics, both mobile and in house, are very through and informative."
rodney geibe
"I have taken my trailer into this shop for years. Outstanding service. Everyone at the shop goes out of there way to get you back on the road as quick as possible. If you need work done on your truck or trailer, this is the place to go."
Eston Hammer
"Amazing place!
Super friendly and fast staff. Rudy Ray was an amazing mechanic! Not only did he get the job finished the same day, he kept me in the loop the entire time. Shout out to him and the great staff at OTR!"
Angel Cardiel
"Andrea and the rest of the crew were all incredibly punctual and effective. The staff was very kind and listened to my concerns and even gave me a complimentary multi point inspection. The repair was successful as well. Will be using them moving forward."
Caleb Thornburg
"Mike P came out in the rain and thunderstorm to help me get my piggy back back rolling! I really appreciate all his patience becasue he didnt have the key i did in the truck! He waited! I appreciate him and his patience! Thanks"
Caleb Thornburg
"I just want to thank Mario for his extreme professionalism. He made sure that the shock was well replaced and explained the process to my dad well. We usually do not write reviews but my dad could not stop talking about how well the interaction was and how well the job got done. Thank you Mario for this great experience."
Kabe Brown
"They were quick to respond to my needs when other companies were unable. I'd like to give a quick shout out to my man Edward from otr fleet services... that main drive belt 😳 was a pain but you stuck at it. Top notch work."
Deric Jean
"Working for a nationwide trucking company, having a company that we can rely on to keep our equipment running at it full potential is the number 1 reason we use OTR Fleet. The staff at Houston is fast, caring, and available."
Chris Burlison
"I operate a large fleet of trailers and OTR does an awesome job of maintaining my fleet. Block is the mechanic that keeps everything running and operating. He is always ready willing to do what it takes to ensure we do not miss a beat in our fast paced business. Thank you OTR and especially Block! Appreciate all you do for us!"
Semaj Johnson
"Just got serviced by Jacob Scott, very efficient in his work, I was told the eta was 3-4hrs, he was here in an hr and he’s very friendly 🤙🏾"
Ramon Espino
"I want to give Moses a big shout out!! He keeps my company’s fleet up to date and running!! Always going out of his way to make sure we are always taken care of! Thank you Moses for continuing to provide the up most excellent customer service and getting us out of some 911 maintenance!"
Azul Zamarripa
"Awesome team ! Professional helpful and knowledgeable, guys were willing me to help me out with no hesitation. If you’re in San Antonio or the area and need assistance don’t even bother looking else where ! Special thanks to Larry Hector and Delton. Great guys and great service."
Our Diesel Mechanic services
Our team of experienced diesel mechanics have the experience and expertise to handle a wide range of truck repair and fleet maintenance needs. From comprehensive DOT inspections & trailer repairs, to equipment repair & emergency roadside assistance. With truck repair shop locations in Houston, Dallas, & San Antonio, as well as mobile services in Austin, OTR Fleet Service is Texas' #1 choice for truck repair and fleet maintenance services. Get in touch with us today to schedule service.
Are you in need of reliable and efficient truck repairs? Look no further! With our technical expertise and dedication to customer satisfaction, we are the go-to choice for truck repairs.
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Looking for professional trailer repairs? OTR Fleet Service is here to help. Our technical expertise and customer satisfaction commitment make us the go-to choice for trailer repairs.
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At OTR Fleet Service, we understand the importance of minimizing downtime and maximizing productivity for heavy equipment and heavy, medium, and light-duty trucks.
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Looking to ensure the safety and compliance of your commercial trucks? We provide comprehensive DOT and FHWA inspections to guarantee the roadworthiness of your fleet.
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OTR Fleet Service provides professional repair services, specializing in ensuring optimal performance and efficiency for fleet, heavy-duty, medium-duty, and light-duty trucks.
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OTR Fleet Service is your trusted partner for comprehensive fleet management services. We offer a wide range of solutions to ensure your fleet runs smoothly and efficiently.
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OTR Fleet Service specializes in preventive maintenance services tailored to your specific needs. We offer maintenance to keep your equipment and trucks performing at their peak.
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At OTR Fleet Service, we understand the importance of getting your truck back on the road quickly and safely. That's why we offer reliable emergency roadside services,
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At OTR Fleet Service, we specialize in repairing and maintaining heavy equipment. We are committed to keeping your heavy equipment in optimal working condition.
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When it comes to welding and fabrication services for your diesel fleet, heavy-duty, medium-duty, and light-duty trucks, OTR Fleet Service is your trusted partner.
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With our expertise in fleet, heavy-duty, medium-duty, and light-duty trucks, we have the knowledge and experience to handle all your lift gate and rail gate needs.
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